Is Netflix really accessible?
This research project investigates the challenges that individuals with fibromyalgia (constant pain in the dominant arm in this case) may encounter while using Netflix. The objective is to identify potential solutions to improve their overall experience on the platform.
Service
Research
Case Study
under the mentorship of Prof. Janine Toro
Year
2023
5 weeks
I searched using my voice within the Netflix app saying "Play Season 5 Episode 10 of New Girl".
Netflix failed to show any result, despite having the show on the app!
I tested the same with Siri saying "Play Season 1 Episode 5 of Shark Tank". Here's what happened.
This time I specifically said "Play New Girl Season 5 Episode 10 on Netflix" to Siri and here's what happened.
Problem 02: Pressing/Tapping for basic actions is a pain point for people with motor-disabilities.
A potential solution could be incorporating a voice assistant that will understand basic commands like play, pause, forward, backwards, next episode etc.
Below is a demo of how the user might interact with it. (Play with Sound On)
Inspired by Spotify's UI, Quick Play will help users with motor-disability or fibromyalgia to get back to their entertainment without scrolling.
Inspired by motorised standing desks that remember height settings, this feature lets a user set their typical watch environment (volumee, brightness, color correction, captioning etc.) in the app, thusavoiding the need to press/tap multiple times.
